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FREQUENTLY ASKED QUESTIONS FOR FUNDRAISING CUSTOMERS

ABOUT OUR CANDLES

ARE GRACE+LOVE CANDLES MADE FROM SOY WAX? DO THEY CONTAIN PARAFFIN OR CHEMICALS?
 
 
ARE ANY OF YOUR CANDLES SCENTED WITH ONLY PURE ESSENTIAL OILS AND NO CHEMICAL FRAGRANCES?
 
 
ARE THERE BURNING OR CARE INSTRUCTIONS?
 
 
WHY DID MY CANDLE "TUNNEL" AND NOT BURN TO THE EDGE OF THE JAR?
 
 
WHY DOES MY CANDLE HAVE A BUMPY SURFACE AFTER I BURNED IT?
 

100% soy wax naturally solidifies with a rough surface on occasion. Don’t worry, the next time you light the candle, it will create a liquid wax pool that will fill your space with the beautiful fragrance.

 
HOW DO I CLEAN THE CANDLE JAR, SO I CAN REPURPOSE?
 
 
WHAT IS THE LIFE SPAN OF YOUR CANDLES?
 
 

SHIPPING

HOW SOON DO YOU SHIP?
 
 
MY ADDRESS WAS INCORRECT, CAN YOU RESHIP MY ORDER?
 
 

FUNDRAISER QUESTIONS

HOW DO I KNOW MY PURCHASE WILL GO TO THE RIGHT ORGANIZATION?
 
 
IF I NEED A REFUND DOES THAT IMPACT MY DONATION?
 
 
I LIKE THIS PROGRAM HOW CAN I GET MORE INFORMATION ABOUT SIGNING UP MY OWN ORG?
 
 
THE FUNDRAISER IS OVER BUT I REALLY LOVE YOUR CANDLES. HOW CAN I BUY MORE
 
 
HOW DO I GIVE CREDIT TO THE PERSON THAT REFERRED ME TO THE FUNDRAISER?
 
 
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